Baggage handling - WRITING

Here is the video about Amsterdam Airport Schipol that we watched in class.

If you need to, watch it again and then summarise in 100 words how a baggage handling system works.

Check-in Advice - WRITING

This week's writing task:

An elderly lady has written an e-mail to you requesting information about the check-in procedure - she has never flown before so she is quite nervous about the whole process.  You should reply to her explaining the check-in options available to her and the procedure for each one.  Finally, offer her your recommendation - which type of check-in do you think is best for her?

Good luck! :)

AlexO

Ticketing and Check-in information

This week we have been looking at ticketing and check-in.  Here are some of the videos and links to airline FAQs about these topics

Here are the videos that we have watched and studied this week in class.

                                       A guide to using the self-service kiosks in Copenhagen airport.

                                           KLM's video guide to checking in online

                                        Qantas' vision of how people will check-in in the future

Have a look at the Qatar Airways site to see what advice and tips they give about check-in, click on the links below to go directly to the pages:

Qatar Airways site map - from here you can access lots of information about Qatar Airways services.

Qatar Airways check-in tips

More tips

Online Check-in advice - information about online check-in

AlexO

Customer Service review :) - WRITING

Dear Students,

As a review of the Customer Service topic please can you answer the question below in a minimum of 150 words using appropriate vocabulary.

-  What is Customer Service?  Why is it important? What are the benefits for the business/organisation providing good customer service?  What 3 rules of customer service do you believe are the most important?

:)

Airport Ownership and Airport Design

Hello,

Today we'll be discussing two major questions: airport ownership and airport design. Consider the two questions below:

A) Who owns and who operates airports worldwide?

B) What are the two operational designs for airports? Discuss which one you think is better and why?

Kind regards,
Ralitza

The construction of HKG airport

Hello,

Watch the documentary and summarise the project in 100 words.

Regards,
RV

NDIA

Hello,

Today's task is about New Doha International Airport (NDIA). Check the official site of the airport project

http://www.ndiaproject.com/

and find out important and interesting information about it. Summarise what you have learnt in a text of 150 words.

Regards,

RV

Best Airports In The World

Hong Kong Airport



Incheon International Airport in Seoul (South Korea)



Indoor Garden in Changi Airport

Hello,

Today we look at the top 3 airports in the world, which received 5-star ranking for 2010 according to Skytrax - the airline and airport quality agency.

What makes these airports superior to others? What services and facilities do they offer that provide their customers with an unforgettable airport experience?

For this task you'll work in groups and check the official site of the airports to learn more about the airports.

You'll also read passenger opinions published on the Skytrax review pages.

Finally, you'll write a summary of the airport you researched. Briefly introduce the airport and express your opinion why you think this airport was given 5 stars.

Share anything that you thought unusual or surprising that the airport offers its customers.

Enjoy the task,

Regards,
RV

Revision Week 1

Hello,

Here are the revision questions for this week.

1. What is an airline? How many types of airlines can you list? Explain the difference between them.

2. Do you know the airline codes?

3. What do you know about aircraft? Can you list some types of aircraft?

4. What do you know about EK, EY, QR and FZ?

5. What is a hub? What is a primary hub? What is a secondary hub?


6. Do you know the airport codes?

7. Name two important organisations that regulate the aviation industry.

8. Do you know the new vocabulary from this week?

Here is a vocabulary list for Week 1:

a national flag carrier
aircraft
air-freight company
airline
airport / domestic airport / international airport
cargo planes
fleet
full-service airline
hub / primary hub / secondary hub / feeder airport
hub and spoke model
IATA
ICAO
long-haul flight
low cost carrier (LCC) = budget airline = no-frills airline
major international airline
passenger aircraft
passenger airline
short-haul flight

Regards,
RV

Aircraft

Hello,

This post is about aircarft. What do you know about aircraft? What did you learn today about the newest aircraft flying - B787 - the Dreamliner?

Use this space to describe the aircraft and share your thoughts on what makes it very special.

For further reading, you can check this website:

http://www.boeing.com/commercial/787family/

Kind regards,

RV

Airlines in the Middle East

Hello,

In this post, we discuss some airlines in the Middle East. Refer back to your notes from the lessons and write a text comparing the airlines.

Include some information about your personal opinion of travelling with them.

Write in paragraphs.

Regards,

RV

Welcoming message

Dear students,

Welcome to AOM!

I am pleased to welcome you to our class blog - the online platform for exchanging ideas and gaining knowledge about the exciting world of aviation and airports.

I hope you enjoy the blog and find the blogging experience useful for your studies and for your job in the future.

Send a short post introducing yourself and tell us about your expectations from this course. Use the comment option below.

Regards,
RV