Baggage handling - WRITING

Here is the video about Amsterdam Airport Schipol that we watched in class.

If you need to, watch it again and then summarise in 100 words how a baggage handling system works.

Check-in Advice - WRITING

This week's writing task:

An elderly lady has written an e-mail to you requesting information about the check-in procedure - she has never flown before so she is quite nervous about the whole process.  You should reply to her explaining the check-in options available to her and the procedure for each one.  Finally, offer her your recommendation - which type of check-in do you think is best for her?

Good luck! :)

AlexO

Ticketing and Check-in information

This week we have been looking at ticketing and check-in.  Here are some of the videos and links to airline FAQs about these topics

Here are the videos that we have watched and studied this week in class.

                                       A guide to using the self-service kiosks in Copenhagen airport.

                                           KLM's video guide to checking in online

                                        Qantas' vision of how people will check-in in the future

Have a look at the Qatar Airways site to see what advice and tips they give about check-in, click on the links below to go directly to the pages:

Qatar Airways site map - from here you can access lots of information about Qatar Airways services.

Qatar Airways check-in tips

More tips

Online Check-in advice - information about online check-in

AlexO

Customer Service review :) - WRITING

Dear Students,

As a review of the Customer Service topic please can you answer the question below in a minimum of 150 words using appropriate vocabulary.

-  What is Customer Service?  Why is it important? What are the benefits for the business/organisation providing good customer service?  What 3 rules of customer service do you believe are the most important?

:)

Airport Ownership and Airport Design

Hello,

Today we'll be discussing two major questions: airport ownership and airport design. Consider the two questions below:

A) Who owns and who operates airports worldwide?

B) What are the two operational designs for airports? Discuss which one you think is better and why?

Kind regards,
Ralitza

The construction of HKG airport

Hello,

Watch the documentary and summarise the project in 100 words.

Regards,
RV

NDIA

Hello,

Today's task is about New Doha International Airport (NDIA). Check the official site of the airport project

http://www.ndiaproject.com/

and find out important and interesting information about it. Summarise what you have learnt in a text of 150 words.

Regards,

RV