Baggage handling - WRITING

Here is the video about Amsterdam Airport Schipol that we watched in class.

If you need to, watch it again and then summarise in 100 words how a baggage handling system works.

Check-in Advice - WRITING

This week's writing task:

An elderly lady has written an e-mail to you requesting information about the check-in procedure - she has never flown before so she is quite nervous about the whole process.  You should reply to her explaining the check-in options available to her and the procedure for each one.  Finally, offer her your recommendation - which type of check-in do you think is best for her?

Good luck! :)

AlexO

Ticketing and Check-in information

This week we have been looking at ticketing and check-in.  Here are some of the videos and links to airline FAQs about these topics

Here are the videos that we have watched and studied this week in class.

                                       A guide to using the self-service kiosks in Copenhagen airport.

                                           KLM's video guide to checking in online

                                        Qantas' vision of how people will check-in in the future

Have a look at the Qatar Airways site to see what advice and tips they give about check-in, click on the links below to go directly to the pages:

Qatar Airways site map - from here you can access lots of information about Qatar Airways services.

Qatar Airways check-in tips

More tips

Online Check-in advice - information about online check-in

AlexO

Customer Service review :) - WRITING

Dear Students,

As a review of the Customer Service topic please can you answer the question below in a minimum of 150 words using appropriate vocabulary.

-  What is Customer Service?  Why is it important? What are the benefits for the business/organisation providing good customer service?  What 3 rules of customer service do you believe are the most important?

:)